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Quality
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PcP.'s quality control system is based on the ISO 9000 (EN 29000) series. The system takes into account the division which these standards demand, i.e. with a main distinction between Standard deliveries and Specific deliveries.
In both main groups, the quality is controlled by set procedures throughout the entire process – from the first contact to the customer, the quote, order and manufacturing to delivery and follow-up. |
Quality objective
 It is PcP.'s quality objective to be able to manufacture and market gratings, safety gratings and stair treads and accessories in the exact quality requested by the client at any time. The quality assurance system will include procedures and standards to ensure that the client's requirements and expectations of the quality are known - and that the client will learn about the quality that PcP. expect to deliver. The quality assurance system will also ensure that the objective will be communicated to employees at all levels so that everybody knows what to do, when and how. Moreover, it is our quality objective to expand and develop the quality level through currently providing further training and updating of the employees with the development so that a high level of knowledge is maintained and further developed. The quality resources will mainly be applied for preventive activities so that deviations and deficiencies will be identified as early in the process as possible. Quality philosophy  Quality assurance is not a question of establishing a large and cost-demanding control department, but a matter of concern for all departments and employees of the business. Everybody must have a responsibility for the fulfilment of a well-defined quality objective. The responsibility for quality goes beyond the fulfilment and maintenance of quality from receipt to handing over within the work field of the individual person, i.e. the individual person has a joint responsibility for avoiding defects and errors further on in the process. Moreover, everybody has to have the opportunity of contributing to improvement and further development of the quality level and the quality assurance system. Quality may be defined as the relation between the client's perception of the delivery and the client's expectation of the delivery, or quality level registered and quality level desired. As someone once said: "Good quality is when the client comes back - and not the delivery" It is important that the client's expectations of the quality characteristics of the product are identified as early as possible both by the client and by the supplier. Such quality characteristics consist of the primary characteristics of the product (e.g. the slip-resistance, drainage ability and design of the grating), and the technical characteristics of the product (e.g. the zinc layer thickness, dimensions and tolerances of the surface treatment), but also other characteristics such as observance of delivery time/schedules, delivery and provision of documentation and services, have to be included as quality characteristics. |
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